This Privacy Notice explains in detail the types of personal data we may collect about you when you interact with us. It also explains how we’ll store and handle that data and keep it safe.
With your consent, we will use your personal data, preferences and details of your transactions to keep you informed by email, web, post, text, telephone and through our contact centres about relevant products and services including special offers, new products, promotions, events, and so on.
Of course, you are free to opt out of hearing from us by any of these channels at any time.
1. Information We Collect
1.1. The law on data protection sets out a number of different reasons for which a company may collect and process your personal data, including:
1.1.1. In specific situations, we can collect and process your data with your consent.
1.1.2. In certain circumstances, we need your personal data to comply with our contractual obligations.
1.1.3. If the law requires us to, we may need to collect and process your data.
1.1.4. In specific situations, we require your data to pursue our legitimate interests in a way which might reasonably be expected as part of running our business and which does not materially impact your rights, freedom or interests.
1.2. In operating our website, we may collect and process the following data about you:
1.2.1. Details of your visits to our website and the resources that you access, including, but not limited to, traffic data, location data, weblog statistics and other communication data.
1.2.2. Information that you provide by filling in forms on our website, such as when you register to receive information, a newsletter etc or make a purchase.
1.2.3. Information provided to us when you communicate with us for any reason.
3. Use of Your Information
3.1. The information that we collect and store relating to you is primarily used to enable us to provide our services to you. In addition, we may use the information for the following purposes:
3.1.1. To provide you with the information requested from us, relating to our products or services.
3.1.2. To provide information on other products which we feel may be of interest to you, where you have consented to receive such information.
3.1.3. To meet our contractual commitments to you.
3.1.4. To notify you about any changes to our website, such as improvements or service/product changes, that may affect our service.
3.1.5. If you are an existing customer, we may contact you with information about goods and services similar to those which were the subject of a previous sale to you.
3.1.6. Further, we may use your data, or permit selected third parties to use your data, so that you can be provided with information about related services which we consider may be of interest to you. We or they may contact you about these goods and services by any of the methods that you consented at the time your information was collected. An example of this is passing your information to a delivery company so that they may deliver to your address and notify you of when to expect your delivery.
3.1.7. If you are a new customer, we will only contact you or allow third parties to contact you only when you have provided consent and only by those means you provided consent for.
3.1.8. To send you communications required by law or which are necessary to inform you about our changes to the services we provide you. For example, updates to this Privacy Notice, product recall notices, and legally required information relating to your orders. These service messages will not include any promotional content and do not require prior consent when sent by email or text message. If we do not use your personal data for these purposes, we would be unable to comply with our legal obligations.
4. Storing Your Personal Data
4.1. We may transfer data that we collect from you to locations outside of the European Economic Area for processing and storing. Also, it may be processed by staff operating outside the European Economic Area who work for us or for one of our suppliers.
4.1.2. Data that is provided to us is stored on our secure servers. Details relating to any transactions entered into on our site will be encrypted to ensure its safety.
4.1.3. The transmission of information via the internet is not completely secure and therefore we cannot guarantee the security of data sent to us electronically and transmission of such data is therefore entirely at your own risk. Where we have given you (or where you have chosen) a password so that you can access certain parts of our site, you are responsible for keeping this password confidential.
4.1.4. Whenever we collect or process your personal data, we’ll only keep it for as long as is necessary or legally required for the purpose for which it was collected. At the end of that retention period, your data will either be deleted completely or anonymised, for example by aggregation with other data so that it can be used in a non-identifiable way for statistical analysis and business planning.
5. Disclosing Your Information
5.1. Where applicable, we may disclose your personal information to any member of our group. This includes, where applicable, our subsidiaries, our holding company and its other subsidiaries (if any).
5.2. We may also disclose your personal information to third parties:
5.2.1. Where we sell any or all of our business and/or our assets to a third party.
5.2.2. Where we are legally required to disclose your information.
5.2.3. To assist fraud protection and minimise credit risk.
6. Third Party Links
6.1. We sometimes share your personal data with trusted third parties. For example, delivery couriers, sales agents, credit insurers, to help us personalise our offers to you and so on. Here’s the policy we apply to those organisations to keep your data safe and protect your privacy:
6.1.1. We provide only the information they need to perform their specific services.
6.1.2. They may only use your data for the exact purposes we specify in our contract with them.
6.1.3. We work closely with them to ensure that your privacy is respected and protected at all times.
6.1.4. If we stop using their services, any of your data held by them will either be deleted or rendered anonymous.
6.2. Examples of the kind of third parties we work with are:
6.2.1. IT companies who support our website and other business systems.
6.2.2. Operational companies such as delivery couriers.
6.2.3. Direct marketing companies who help us manage our electronic communications with you.
6.2.5. Data insight and Credit companies to ensure your details are up to date and accurate.
7. Access to Information
7.1. You have the right to request:
7.1.1. Access to the personal data we hold about you, free of charge in most cases.
7.1.2. The correction of your personal data when incorrect, out of date or incomplete. For example, when you withdraw consent or object and we have no legitimate overriding interest, or once the purpose for which we hold the data has come to an end.
7.1.3. That we stop using your personal data for direct marketing (either through specific channels, or all channels).
7.1.4. That we stop any consent-based processing of your personal data after you withdraw that consent.
7.1.5. A copy of any information about you that Funtime Gifts Ltd holds at any time, and also to have that information corrected if it is inaccurate.
7.2. If we choose not to action your request, we will explain to you the reasons for our refusal.
8. Your right to withdraw consent
8.1. Whenever you have given us your consent to use your personal data, you have the right to change your mind at any time and withdraw that consent. You have the right to stop the use of your personal data for direct marketing activity through all channels, or selected channels. We must always comply with your request.
9. Contacting Us
9.2. If you prefer to write to us then our contact address is:
Spencer and Fleetwood
Unit 2 Old Post Office Lane
Telephone: 020 8856 4699
Spencer and Fleetwood is a trading name by Funtime Gifts Ltd registered at the above address.
Call our friendly team on: 020 8856 4699. Our lines are open Mon to Fri, 9am to 5pm. Or drop us an email by clicking here.
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Spencer and Fleetwood is trading name of Funtime Gifts Ltd